Warranty by Gem

Warranty by Gem

GEM WARRANTY COVER INCLUDES BREAKDOWN & RECOVERY

Revolutionary protection for you and your car.

The GEM Group is a team of like-minded people with one goal in mind: To bring excellence and innovation to the automotive industry. We are dedicated professionals with extensive experience across a range of disciplines, driven by a desire to bring the very best products to drivers everywhere.

With our revolutionary warranty package, our aim is to give dealers across the country the opportunity to provide unparalleled service and support to their customers. By throwing away the rulebook and starting from scratch, we've created straightforward, jargon-free cover offering an unprecedented level of protection. Fresh, honest, and pioneering, the result is a product that dealers and motorists alike can believe in.

Our comprehensive cover included everything listed here. Alternatively, you can limit your cover with our Options Warranty package where you choose what is important to you. The Certificate of Cover supplied by your GEM Warranty Dealer will confirm your cover.

Making a claim

If you should experience any issues, call us immediately. We will guide you through the procedure over the phone, back-up with a step-by-step guide via email.

  • Step 1

    If you need roadside assistance please call Rescuemycar.com on 01423 535786, or online at www.ncionline.co.uk/contact-us. If you are able to drive your vehicle please call the GEM Team on 0800 080 3434 or email us at claims@gemwarranty.co.uk.

  • Step 2

    Based on the categories covered in your warranty certificate we will tell you if the problem with your car is likely to be covered or is excluded.

  • Step 3

    If the fault is potentially covered, we will try to find a reputable and suitable repairer local to you. If this isn't possible then we are happy for you to nominate a repairer. We will also send you and your repairer (if an email address is supplied) an email clearly explaining our procedure.

  • Step 4

    The chosen repairer needs to contact us with a full diagnosis of the fault before we can give any authority. If you have chosen Diagnosis & Sundries on your certificate we will pay for up to one hour subject to the agreed maximum labour rate. Your repairer can contact the GEM Team on 0800 080 3434 or by email at claims@gemwarranty.co.uk.

  • Step 5

    If we approve the repair we will issue a Repair Authority Number and confirmation that we will pay for all parts and labour.

  • Step 6

    Once a Repair Authorisation Number has been given, it remains valid for a period of three months. Upon completion of the authorised work the repairer will invoice us directly and you will be able to take your car, subject to paying for any work that is not covered by this warranty.

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